ERPI Notes

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1.9.1. Type of Projects

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1. Implementation:  first time, core module (FI, CO, MM, SD), 4 to 18 months.
2. Support
3. Upgrade: move to higher version (DB or OS). 
4. Rollout
5. Development and Testing

Implementation Project Scope:

• Project Management
• Functional
• Technical
• Geographical
• Organizational
• Testing
• Training
• Data Migration
• Go-Live Support
• Security

Implementation & Rollout Project Phases:

• Project Preparation
• Business Blueprint
• Realization
• Final Preparation
• Production Cutover
• Run/Go-Live

Support Project Phases:

• Define
• Plan
• Execute
• Steady State

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1.9.2. Phases of Projects

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Deliverables – Project Preparation:

• Project Scope Document
• Implementation Plan
• Rollout Strategy
• Cost and benefits validation
• Project Standards and Procedures
• Project Infrastructure
• Knowledge transfer strategy and plan.
• Master data Strategy and Plan
• List of Interfaces
• Testing strategy
• Data Collection Strategy and plan
• Data Cleansing strategy and plan
• Data Migration strategy n plan
• Risk Mgmt Strategy n plan

Deliverables – Blueprint:

• Business Process Hierarchy and Design.
• Solution Design
• Gap identification and Resolution.
• Final Confirmation on Solution Landscape and Architecture
• Assessment of Organization and Business Process Changes
• Final confirmation of Implementation Scope and Date.

Important work streams of SAP Implementation project.

• Project Mgmt
• Organizational Change Mgmt
• Training, Data Mgmt
• Business Process Mgmt
• Technical Solution Mgmt
• Integrated Solution Mgmt

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1.9.3. Phases of Projects (2)

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Deliverables in Realization Phase:

• All Business Scenarios are configured
• Business Process Procedures
• SAP QAS Environment
• SAP PRD Environment
• SAP TRN Environment
• RICEFW objects
• Review the security design of the SAP Solution Landscape and define roles specific to the business Process design in BBP.
• The End-User Training Material
• Prepare a Final Data Conversion Strategy and Plan
• User Acceptance Testing

Deliverables in Final Preparation Phase:

• Converted Master Data and Open Items.
• Cut-Over Plan
• End users are trained as per their Roles.
• SAP User IDs are created in Production System, as per their Roles.
• Established and train the Support Organization for Functional and Technical Support.
• Support desk to be activated.
• SAP Production environment, ready and operational.

Deliverables in Go-Live Support Phase:

• Data Conversion and Production Cutover Successfully completed.
• An operational Production System.
• An Operational Support Desk.
• Deliver End-User Training after go-live.
• Updated Business Case and Lessons Learned.

Deliverables in Run Phase:

• Defining Operation Standard for optimization.
• Define scope of Operation of SAP Solutions.
• Identify Operation Standards
• Define project schedule
• Identify tools for defining for defining and managing operation standards.
• Design processed roles and responsibilities to manage operation standards.
• Implementing of the Operation Standards for Optimization of SAP Solution operations.
• Install the Solution Operation Tools (SAP Solution Manager).
• Implementing the processes on SAP Solution Manager.
• Train Operation team in using the Solution Operation Tools (SAP SM).
• Production operations on SAP SM.
• Optimize solution operations continuously.

Hypercare:

Additional production support immediately after production cutover.

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1.9.4. SAP Solution Manager

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SAP SM: central platform to support and implement all SAP Solutions.

Processes:

• SAP Solution Manager Operations
• SAP Engagement and Service Delivery
• Solution Documentation
• Implementing Solutions
• Template Management
• Test Management
• Change Control Mgmt
• Technical Operations
• Business Process Operations
• Maintenance Mgmt
• Upgrade Mgmt
• Custom Code Mgmt

Solution Manager Installation Options:

• Central System
• Distributed System
• High Availability system
• Dialog Instance
• Installing Host Agent as Separate Installation

Basic Configuration steps:

• Setting up communication with SAP
• Configure Service Desk
• Configure Early Watch Alert.
• Configure Maintenance Optimizer.
• Configure Service Delivery Settings for SAP Support.
• Configure Diagnostics settings.

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1.9.5. SAP Solution Manager (2)

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Factors that influence the performance of a Solution Manager:

• Scenarios to be implemented and used.
• Number of concurrent users and their roles.
• Solution Landscape to be managed.
• Product Instances
• Load of the Solution

The three important steps in Sizing a SAP Solution Manager are:

• Determine the characteristics of managed systems.
• Determine Sizing KPIs based on the characteristics of the managed system.
• Calculate Solution Manager resources.

SAP Solution Manager Diagnostic agent:

• Remote component of End-to-End analysis in SAP SM.
• Connects the SAP SM with the managed systems.

SAP Host Agent:

• Used for monitoring & administration for SAP systems.
• Installed on the satellite systems.

The SAP Host Agent software consists of the following important programs:

• saphostexec
• sapstartserv
• sapacosprep
• saposcol